delete https://{handle}.ada.support/api/knowledge/v1/articles
Apply filters and use the DELETE method to delete multiple articles from your knowledge hub.
You can use any of the following fields to filter articles:
id
: a unique identifier for the articleenabled
: whether the article should be referenced during response generation; defaults totrue
knowledge_source_id
: theid
of the knowledge source the article belongs tolanguage
: the ISO 639-1 language code of the article; defaults toen
tag_ids
: uniqueid
s that correspond to tags you can assign to each article
Here are some examples of the filtering syntax. Note that you need to use =in:
to filter by all of the above attributes, except for enabled
.
DELETE /knowledge/v1/articles?id=in:article_1_en,article_2_en
DELETE /knowledge/v1/articles?language=in:en&knowledge_source_id=in:66329ece89fba2e5f9d2181e,663532cbcb532f250ea586e9&tag_ids=in:my_tag
This endpoint can delete any article in your knowledge hub, so be careful about the filters you apply. While you can re-import articles using Ada's built-in Zendesk or Salesforce integrations, or its web scraper, you can't recover articles that were created in Ada.