Before using the Knowledge API, you need:
- an integration to scrape your knowledge base, so you have content to upload to your bot via the Knowledge API
- an access token from your Ada bot, so you can authenticate your API calls
Rate, data, and request limits
Before using the Knowledge API, you should be aware of the following limits:
Rate limits
The Knowledge API is subject to these limits:
- Rate limit: 10 reqs/second
- Daily request limit: 10,000
Rate limits ensure the stability of Ada's infrastructure for all clients and the best experience for you. Exceeding the limits may return a 429-Too Many Requests response status code. When calling the Knowledge API, you should implement 429 retry logic using exponential backoff and jitter.
Data limits
In addition to rate limits, we’ve implemented limits on the number of articles that you can insert into your bot, the size of those articles, and the size of the data in each request:
- Article count limit: 50,000 articles
- Article size limit: 100KB
- Request size limit: 10MB
Request limits
Request URLs must be smaller than 2,048 bytes.