The Data Export API provides authenticated access to your conversation and message data. You can export this data into your own data warehouse to do things like:
- Perform analysis in your own business intelligence tool
- Retain copies of conversations in permanent internal storage for compliance purposes
- Easily retrieve conversation data when it's requested by your customer (for example for GDPR)
The Data Export API is designed around REST principles. The API accepts JSON in request bodies, and responds with a list of conversation/message objects, depending on which endpoint you’re querying. If you have questions, ask your Ada Support Representative for access to our exclusive Ada developer Slack channel.
Looking for a way to remove customer data? Check out the Data Compliance API.