Data Export API v1.3

Version 1.3 of the Data Export API now filters out data from conversations started through campaigns, where chatters didn’t engage with the bot by sending any messages or selecting any options. This way, we can provide data more consistently with the Analytics Dashboard.

Additionally, version 1.3 includes three new attributes for conversations that were sampled for Automated Resolution evaluation:

  • automated_resolution_classification
  • automated_resolution_classification_reason
  • inquiry_summary