Previously the setSensitiveMetaFields action in Embed2 action and sensitiveMetaFields setting were only supported in scripted bots, now it is supported in Generative AI Agents.

We've released some security improvements to Embed2.

We've added three new events to the subscribeEvent action in Embed2. With these events, you can provide your clients with a better experience after a bot or AI Agent has handed the conversation off to a human agent:

We've added multiple fields to the Data Export API's Conversation object:

• generated_topic_v2_desc
• generated_topic_v2_id
• generated_topic_v2_parent_id
• generated_topic_v2_title

When you're creating or updating users with webhooks in the End User API, you'll now see tags that you can use to filter webhook events on the Ada dashboard. You can currently use this tag to filter webhook events by End User ID.

Until now, if you've used multiple Ada APIs, you've had to create and manage different keys for each one. Now, you have the option to create one or more global keys that work across all of Ada's current and future platform APIs.

We have added multiple fields to the Data Export API. Click through to each object type to learn more:

• Conversation object
  • agent_handle_time
  • bot_handle_time
  • record_last_updated
• Message object
  • record_last_updated

To make it easier to manage your knowledge base's sources, you now have the option to add information into external_id and metadata fields when you create or update a knowledge source.

You can now filter knowledge articles to make bulk GET and DELETE requests, based on any combination of these attributes:

We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles in your knowledge hub, and set customized availability rules for them.