We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles in your knowledge hub, and set customized availability rules for them.

We have released the End Users API, which allows you to to update and manage your users’ data in real time. It also comes with webhook events you can subscribe to so you can keep track of changes to user profiles in Ada.

• We have released Version 1.4 of the Data Export API, which includes new topic fields in conversation objects.
• For Version 1.3, we have implemented the following improvements:
  • We no longer truncate variables that are more than 1000 characters long.
  • We fixed a bug that only affected Version 1.3, where all variable and metavariable values were lowercase. They are now case-sensitive.
• For all versions of the API, API threshold errors now return 429 instead of 500 status codes.

We've released the Knowledge API, which you can use in conjunction with knowledge base scraper integrations to upload your help content into your bot. Then, depending on your bot, it can either use that content to suggest relevant content or generate entire responses to chatters.

Version 1.3 of the Data Export API now filters out data from conversations started through campaigns, where chatters didn’t engage with the bot by sending any messages or selecting any options. This way, we can provide data more consistently with the Analytics Dashboard.

You can now delete conversation data by chatter ID, instead of the chatter's email address, using the Data Compliance API.

The Android SDK file locations have changed, and the instructions for both manual and Gradle installation have been updated accordingly.

You can now programatically set the default bot language from within Ada's iOS, Android, and React Native mobile SDKs. Using this method (rather than the dashboard language setting) allows you to change the chat language without clearing the chat history.

Version 1.2 of the Data Export API is now available. This release includes support for additional fields in the messages and conversations endpoints, further aligning API responses with dashboard reports.

We've added the ability to trigger Answers from Ada's iOS, Android, and React Native mobile SDKs. This allows you to do things like start a conversation when someone clicks a particular button in your app, for example.