New callback events in Embed2
about 2 months ago by Janine Chan
We've added three new events to the subscribeEvent action in Embed2. With these events, you can provide your clients with a better experience after a bot or AI Agent has handed the conversation off to a human agent:
| Event key | Trigger |
|---|---|
ada:agent:joined | Agent joined the conversation |
ada:agent:left | Agent left the conversation |
ada:conversation:message | Customer received a message |
If you're using the Embed2 script, these events are immediately available. If you're using the NPM package, update it to the latest version (1.7.17) to start using them.