We’ve released some security improvements to Embed2.
Previously the setSensitiveMetaFields action in Embed2 action and sensitiveMetaFields setting were only supported in scripted bots, now it is supported in Generative AI Agents.
We’ve released some security improvements to Embed2.
We’ve added three new events to the subscribeEvent action in Embed2. With these events, you can provide your clients with a better experience after a bot or AI Agent has handed the conversation off to a human agent:
| Event key | Trigger |
|---|---|
ada:agent:joined | Agent joined the conversation |
ada:agent:left | Agent left the conversation |
ada:conversation:message | Customer received a message |
If you’re using the Embed2 script, these events are immediately available. If you’re using the NPM package, update it to the latest version (1.7.17) to start using them.
We’ve added multiple fields to the Data Export API’s Conversation object:
generated_topic_v2_descgenerated_topic_v2_idgenerated_topic_v2_parent_idgenerated_topic_v2_titleThese are to support the enhancements we made to conversation topics, which we released in May 2024. Those enhancements improved the classifications in your AI Agent’s automatic topic classifications, and now you can access that new data via API. The older topics fields, generated_topic_id and generated_topic_label, are still available so you can access information about older conversation topics.
When you’re creating or updating users with webhooks in the End User API, you’ll now see tags that you can use to filter webhook events on the Ada dashboard. You can currently use this tag to filter webhook events by End User ID.
Until now, if you’ve used multiple Ada APIs, you’ve had to create and manage different keys for each one. Now, you have the option to create one or more global keys that work across all of Ada’s current and future platform APIs.
All of your existing API-specific keys will continue to work, and will still be specific to the APIs they were originally generated for. They’ll be marked as legacy keys in your dashboard, so you can tell them apart from your global keys.
For more information, see Authorize API integrations.
We have added multiple fields to the Data Export API. Click through to each object type to learn more:
agent_handle_timebot_handle_timerecord_last_updatedrecord_last_updatedTo make it easier to manage your knowledge base’s sources, you now have the option to add information into external_id and metadata fields when you create or update a knowledge source.
You can now filter knowledge articles to make bulk GET and DELETE requests, based on any combination of these attributes:
For more information, see Get multiple articles and Delete multiple articles.