Changelog

This is the changelog for the Data Export API. See the latest changes for all APIs on the Changelog page, or subscribe via RSS: https://developers.ada.cx/changelog.rss.

Date	Description
2024.08.08	We've added multiple fields to the Conversation object: `generated_topic_v2_desc` `generated_topic_v2_id` `generated_topic_v2_parent_id` `generated_topic_v2_title` These are to support the enhancements we made to conversation topics, which we released in May 2024. Those enhancements improved the classifications in your AI Agent's automatic topic classifications, and now you can access that new data via API. The older topics fields, `generated_topic_id` and `generated_topic_label`, are still available so you can access information about older conversation topics.
2024.06.20	We have added multiple fields: Conversation object `agent_handle_time` `bot_handle_time` `record_last_updated` Message object `record_last_updated`
2024.03.27	We have added an `end_user_id` attribute to the `Conversation` object in version 1.4 of the Data Export API.
2024.03.18	We have released Version 1.4 of the Data Export API, which includes new topic fields in conversation objects. For Version 1.3, we have implemented the following improvements: We no longer truncate variables that are more than 1000 characters long. We fixed a bug that only affected Version 1.3, where all variable and metavariable values were lowercase. They are now case-sensitive. For all versions of the API, API threshold errors now return 429 instead of 500 status codes.
2023.10.31	Version 1.3 of the Data Export API now filters out data from conversations started through campaigns, where chatters didn’t engage with the bot by sending any messages or selecting any options. This way, we can provide data more consistently with the Analytics Dashboard. Additionally, version 1.3 includes three new attributes for conversations that were sampled for Automated Resolution evaluation: `automated_resolution_classification` `automated_resolution_classification_reason` `inquiry_summary`
2022.12.13	Release of version 1.2 of the Data Export API, including support for more fields in the messages and conversations endpoints, further aligning API responses with dashboard reports.
2022.05.09	Data older than 12 months is not accessible via the Data Export API.
2022.05.09	For reporting purposes, consider that it takes at least two hours to ingest conversation data into the Data API database.
2022.03.04	Removed Chatter ID filtering support for the Messages endpoint.
2021.11.03	Added CSAT response examples for the Conversation endpoint.
2021.08.30	Data API v1.1 release, the following are the changes available for v1.1 `chatter_id` field available in messages endpoint response field filter by `chatter_id` or `conversation_id` for messages endpoint Added 30 days expiration token for trial accounts.
2021.08.10	Added Data API base URI endpoint in Data Export API UI portal under settings/integrations.
2021.07.29	Added self-serve auth key generation in UI portal under Data API feature flag. Beta Release v1 for additional clients.
2021.06.22	Added additional request timed out error code (408).
2021.02.24	Data API v1 first available for early access clients. Message, Conversation endpoints published.