Conversations (EAP)Conversations

Create a new conversation

Create a new conversation. If end_user_id is not provided, the system creates a new end user automatically. The maximum request size is 10MB, and metadata must not exceed 4KB.

Headers

AuthorizationstringRequired

Bearer authentication of the form Bearer <token>, where token is your auth token.

Request

This endpoint expects an object.
channel_idstringRequired

The ID of the channel to create a conversation in

end_user_idstringOptional

The ID of the end user participating in the conversation. If not provided, the system will create a new end user automatically.

metadataobjectOptional

A dictionary of key, value pairs assigned to the conversation - metadata keys may only be of type: string - metadata values may only be one of type: string, boolean, or integer

Response

Conversation created

idstringOptional

The ID of the conversation

channel_idstringOptional

The ID of the channel

end_user_idstringOptional

The ID of the end user participating in the conversation

statusenumOptional

The status of the conversation

Allowed values:
created_atstringOptional

The date and time the conversation was created

updated_atstringOptional

The date and time the conversation was last updated

metadataobjectOptional

A dictionary of key, value pairs assigned to the conversation - metadata keys may only be of type: string - metadata values may only be one of type: string, boolean, or integer