Deploy your Email AI Agent

After you’ve:

• Choosen your preferred method of implementation
• Finished configuring your AI Agent settings (knowledge, processes, actions, handoff flow, domain settings(BYOD), etc.)
• Completed testing, coaching and refining your AI Agent’s responses You are ready to deploy your Email AI Agent so they can start answering emails from your end users!

The last step to launching your Email AI Agent involves setting up email forwarding from your support email address to your Ada provisioned email address. Thisensures that emails sent to your support email address get routed to the AI Agent for handling.

You can configure email forwarding in multiple ways, depending on your email provider and access rights.

Consult with your IT team to set this up. Note that you need to enable SMTP forwarding outside of your company domain (e.g., add email.ada.support to your domain allowlist) to forward email to Ada.

For example, if your organization uses Google Workspace, you can follow Google’s instructions on setting up default routing, so emails that go to your help address also get delivered to your AI Agent’s Ada-provided email address (help@{bothandle}.email.ada.support).