Knowledge
Overview
Ada’s AI Agent relies on knowledge sources to interpret customer inquiries and provide accurate responses. Knowledge is one of the key concepts in Ada, and supplying this information is the first step in building an AI Agent.
This section covers how your AI Agent works, how it processes knowledge sources, and best practices for preparing your knowledge base.
There are several ways to add knowledge to your agent—you can connect a knowledge base, import website content, or create knowledge articles. You can also manage your knowledge articles to activate, deactivate, or restrict access to articles.
