Voice
Overview
Businesses can embed Ada Voice by integrating a Twilio account with their AI agent, enabling voice interactions on their website or mobile app. Voice is one of the available channels offered by Ada, allowing customers to engage with AI-powered conversations over the phone for a seamless support experience.
Before setting up a Voice AI Agent, make sure your agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup. To learn more, see the Getting started section.
This section covers how to set up and manage the Voice channel for your AI agent. You’ll learn how to get started with Voice, configure caller capture modes, and create or adapt content for voice interactions. Additionally, this section explains how to integrate your voice AI agent with your contact center technology to ensure a smooth experience for callers.