Overview
Email AI Agents can be implemented using direct email or the Email API. Email is one of the available channels offered by Ada, providing a smooth way to handle inquiries and send responses to customers.
Before setting up an Email AI Agent, make sure your agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup. To learn more, see the Getting started section.
This section covers how to set up and manage the Email channel for your AI agent. You’ll learn how to get started with email, choose an email implementation method, and customize email appearance. It also explains how to configure your email address, handle attachments, and set up email handoffs. Other topics are also available to help you fine-tune your email setup and create a smooth experience for your customers.
