Channels

Your AI Agent is trained on Knowledge and can also use other tools—like Actions, Processes, Coaching, and other features—to automate and fine-tune its responses. Businesses can also define the AI agent’s personality and set up how it hands off conversations to human agents or support systems. To learn how to configure these core elements, begin with the Getting started section.

Once these elements are in place, you can implement your AI Agent in the channels where you want it to interact with customers. Channels are one of the key concepts in Ada—they define where and how your AI agent communicates with users. This section covers the different channels you can use to connect your AI agent with customers. You’ll learn how to set up and manage Chat, Voice, Email, Social, and Third-party channels. These options let your AI agent support customers wherever they are—on your website, in your app, over the phone, through email, or on other platforms like social media and messaging services.