Handoffs

Your AI Agent learns from Knowledge and can also use features like Actions, Processes, Coaching, and more to automate and refine its responses. You can also define the AI Agent’s personality. For guidance on setting up these key components, check out the Getting started section.

After setting up these core components, you can configure your AI Agent’s handoffs. Handoffs are a key concept in Ada, defining how your AI Agent escalates customer conversations to human agents or support systems. They ensure a smooth transition by passing along relevant context.

This section covers how to manage handoffs in your AI Agent. You’ll learn about different handoff scenarios, how variables work within handoffs, and how to edit them as needed. Additionally, you’ll see how to view and manage handoff versions to keep conversations running smoothly when transferring to human agents or external systems.