Getting started

Proactive SMS API

To use the Proactive SMS API you need to:

  • Be an Ada Engage or Ada CX client, with an Ada bot Owner or Administrator account
  • Create a new Proactive SMS Campaign (learn how in our Help Docs)
  • Have a SunCo account, and a Twilio account configured with a phone number
  • Obtain an API token for authentication

Before you begin, configure your Sunshine Conversations integration, and enable the Twilio SMS channel within that integration (see Configure Sunshine Conversations).