To use the Proactive SMS API you need to:
- Be an Ada Engage or Ada CX client, with an Ada bot Owner or Administrator account
- Create a new Proactive SMS Campaign (learn how in our Resource Center)
- Have a SunCo account, and a Twilio account configured with a phone number
- Obtain an API token for authentication
Before you begin, configure your Sunshine Conversations integration, and enable the Twilio SMS channel within that integration (see Configure Sunshine Conversations).